Privacy Policy

Information we collect

We collect the information you give us through forms, phone calls, and email, including your name, organization, phone number, email address, and details about your property. When you apply for a role, we also collect your Ontario security licence number and the resume you submit.

Video and access data

When we install or manage a security system, that system records video, door events, and alarm events belonging to the client who owns the site. We access that data only to operate, monitor, support, and maintain the system, or where required by law.

How we use information

We use information to respond to quote requests, deliver and support the services you have engaged us for, process job applications, meet legal and licensing obligations, and improve our services.

Sharing

We do not sell personal information. We share it with service providers who help us operate, such as our monitoring, platform, and hosting partners, and with police or emergency services where a verified incident requires it.

Retention

We keep personal information only as long as needed for the purpose it was collected, or as long as our legal and contractual obligations require. Video retention periods are set per site in the client's system configuration.

Security

Access to client systems is restricted to authorised KingsGuard Security Inc. personnel, granted by role, and reviewed. Cloud platforms we use apply encryption in transit and at rest.

Analytics, heatmaps, and session recordings

We record the pages you visit, time spent and your approximate city to understand how the site is used; we don't use cookies for this or store your IP address. We also use Hotjar (a Contentsquare product) to understand how visitors use the site. If you accept analytics cookies in our banner, Hotjar sets cookies and records anonymised interactions such as clicks, mouse movement and scrolling. It never captures what you type into forms. If you decline, Hotjar is not loaded. Read Hotjar's privacy policy at https://www.hotjar.com/legal/policies/privacy/.

Your choices

You may ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it.

Contact us about privacy

Write to KingsGuard Security Inc., 1241 Strasburg Rd Unit 205, Kitchener, ON N2R 1S6, call 519-590-4759, or email info@kingsguard.ca.

Last updated: September 2026.